Terms & Conditions

Terms & Conditions

All orders are subject to the CCTreats terms and conditions set out below.

PAYMENT

Full payment for all cakes is required 7 days prior to the event date.

Please note: Orders WILL be cancelled if FULL payment is not received by the due date.

Payment can be made via BACS transfer as per the details provided on your invoice and cake confirmation. All BACS payments  must have cleared before we commence any work on your order.

 

DEPOSITS

For Celebration cake orders that are placed 3 weeks in advance of your event date, a 50% deposit is required at the time of booking to secure your order. The remaining balance is then due 7 days before the due date.

For Wedding cake orders, a £50 non-refundable deposit is required at the time of booking to secure the date, and the remaining balance must be paid in FULL 6 weeks before the wedding date.

 

DELIVERY & COLLECTION

For wedding cakes we will personally deliver and setup your cake on your special day ensuring a quality finish and stunning cake display. For delivery and set up charges within London, a flat fee of £50 is applicable, for charges outside London, please note that this is priced based on the distance from our DA10 address.

For all other cakes, delivery is free within a 2 mile radius of our DA10 postcode; outside of this area a delivery charge is applied on pricing based on the distance from our address. We cover the M25 and Greater London region. We do aim to deliver your cake within good time however sometimes due to circumstances out of our control such as but not limited to: traffic accidents, bad weather, road closures that occur once in transit.

Cakes may also be delivered a day before the event, please check with us at the time of booking.

Cakes can also be collected from our premises.

 

FINISHED PRODUCTS

All of our cakes are handmade to order and we create a design specific to your requirements. We do not copy like for like images from other cake makers work therefore, there will be differences between the finished product as discussed at the time of booking.

 

LOSS or DAMAGES

All cakes are boxed appropriately and inspected with you prior to your departure and we advise you on how to handle and store your cake. CCTreats is not liable for any damage to the cake once it has left our premises.

 

REFUNDS

We are unable to issue a refund due to the cakes being a food product. If there is an issue with your order, please contact us directly and we will aim to sort out any disputes that may arise with your finished product.

 

CANCELLATIONS

We understand that issues affecting your circumstances may arise, therefore if for any reason you need to cancel your order, please email us at hello@cctreats.co.uk 7 days prior to your cake due date. Cancellations within 7 days are non-refundable. In the unlikely event that we have to cancel your order, a full refund will be given.